Ethics in Business

A college student sat in our kitchen last week and told me of his experience at a local alteration shop.

He needed three repairs done on two items.

First, there was a tear in these shorts:

and a rip in this pocket:

and a button missing here:

And guess what they were going to charge him?

$42.00.

Yep.

Can you believe it?

How much would you charge?

How much would you pay to have someone else fix them?

I know, some people would say, “Hey, if someone is willing to pay that much, you should charge whatever you can get from them and make a huge profit.”

Well, I don’t agree.

First, wouldn’t you just feel terrible in your heart of hearts knowing that you ripped someone off?

One of the verses in the Bible in the book of Proverbs says that “Honest scales and balances are from the Lord.”

So, I want to be fair and honest in my pricing; not gouging someone just because I can.

Plus, there is the admonition to love your neighbor as yourself. I’m to treat others like I want to be treated.

And,  don’t you find that people who are “all about the money” are tough and mean and greedy?

I don’t want to be tough and mean and greedy.

The thing that’s sad about this particular shop is that they consistently don’t do a good job.

I’ve been hired to redo several items that they “altered” over the years and I feel bad for the customer.

Lots of people go there because they are located right next to the city mall.

When they walk in the shop, they don’t know what poor service they’ll get until after they pick the item up.

So, I told this boy I would fix his clothes for a fraction of what it was going to cost him there.

He called the shop, ran over and got the items, and brought them back to me.

And we were both happy about it.

It took me 20 minutes to do all the mending and reattach the button.

That means the other shop, who I’m sure would take the same amount of time to fix these items, was charging $126.00 an hour!

Wow.

Isn’t that what we pay a doctor per hour? Or a dentist?

Granted, our skill is a skill and it takes time to develop, but $126.00 per hour?

Leave me a comment. I’d love to hear what you think…..!

(If you want to know how to fix these kind of tears in your garment, check out this post.)